Covid-19 (Coronavirus)

Our Talking Therapy Services is changing so that we can provide support for those who are self-isolating, anxious about the impact of the virus on themselves, family and their loved ones, as well as continuing to provide support for people with problems such as stress, anxiety, depression and insomnia. We are also offering support to NHS staff affected by Covid-19.

To meet the challenge of Covid-19 situation we have temporarily changed the way that our services work and the support that we offer. We can offer focused support to people by telephone or video call and can also offer online treatments.

We hope to be able to move back to our normal service as quickly as we can once the Covid-19 situation is over.

If your mental health deteriorates or if you experience any thoughts of suicide or self-harm, please contact the CNWL Single Point of Access Crisis Team on 0800 0234 650 or the Samaritans for free on 116 123.

Frequently Asked Questions

If you self-refer, you will be contacted to arrange an assessment. If we receive a referral from your GP and the service is appropriate for you, we will contact you to arrange an assessment. If the service is not suitable then the person who made the referral will be informed.
The initial meeting will be an assessment. In most cases this will last for 30 minutes and be conducted over the phone. This time will provide you with the opportunity to explain your problems so we can see what service is suitable.
If you are offered treatment, you will have regular appointments with your assigned therapist. You and the therapist will usually set between-sessions tasks to help you put new skills and tools into practice.
It is our legal duty to ensure all your information is kept confidential. We do share information with your GP and your other healthcare providers to ensure we are giving you with the best possible care. We will never give any other organizations (eg. Employment) any information about you without obtaining your consent. However, if your circumstances mean that you or someone else is at risk of significant harm, then we have a legal obligation to share information about you with other organizations. Information about your treatment sessions are saved on a very secure computer system. All information that is included in reports is anonymised to ensure no identifiable details are included. These reports are sometimes sent to the NHS Information Centre, which compares the performance of each service in the country, and provides information of how we may be able to improve. Again, no information which could reveal your identity will be used in these reports. If you do not want your information included in these national reports, please let your therapist know. Your treatment will not be affected in any way.
We will try and match a therapist to suit your language requirements, but if we can’t, we can arrange for an interpreter to assist with your appointment.
You must be over 18 to be referred to one of our services. There is no maximum age limit.
Please phone the reception number of the service where you appointment was held as soon as you can so that we can reschedule your appointment.
This depends on the service, so please check with your therapist. We try to arrange our session timings to suit your circumstances as much as possible.
There is research which shows that people with mental health problems get better, and that many recover completely. Recovery refers to the process in which people are able to live, work and participate fully in their communities.
You will not have to pay for this service. The Talking Therapies service is free of charge.
If you have any mobility requirements, please let us know in advance of your appointment so we can make arrangements for you.