Covid-19 (Coronavirus)

Our Talking Therapy Services is changing so that we can provide support for those who are self-isolating, anxious about the impact of the virus on themselves, family and their loved ones, as well as continuing to provide support for people with problems such as stress, anxiety, depression and insomnia. We are also offering support to NHS staff affected by Covid-19.

To meet the challenge of Covid-19 situation we have temporarily changed the way that our services work and the support that we offer. We can offer focused support to people by telephone or video call and can also offer online treatments.

We hope to be able to move back to our normal service as quickly as we can once the Covid-19 situation is over.

If your mental health deteriorates or if you experience any thoughts of suicide or self-harm, please contact the CNWL Single Point of Access Crisis Team on 0800 0234 650 or the Samaritans for free on 116 123.

Who to refer:

Patients who are:

  • Over 18 years old
  • Suffering from depression, anxiety, other common mental health problems and long-term physical health conditions
  • Living in one of the boroughs and/or have a GP in that borough (this varies by service – please check on each service’s page here)
  • Not under secondary care mental health services
  • Not in crisis: we are not a crisis service are not able to work with patients at risk of suicide.

If you think that your patient is at risk of harm to themselves or to/from others, then please encourage them to contact our Single Point of Access service (Crisis Line), which is open 24 hours a day: 0800 0234 650

How to refer

You can refer patients through one of the following means:

  • Inform patients that they can self-refer online
  • Send a letter to the relevant service
  • Through the therapist at your GP practice (if appropriate)

What can your patient expect?

The Talking Therapies Service provides a range of treatments for anxiety and depression. We will provide interpreters, including British Sign Language (BSL) interpreters, for patients if needed. We use the stepped care model:

‘Step 2’ treatments are usually 4 – 8 sessions delivered by Psychological Wellbeing Practitioners. These treatments include :


‘Step 3’ treatments are longer term and are usually between 8 – 12 sessions delivered by a Psychological Therapist. These treatments include: