Covid-19 (Coronavirus)

Our Talking Therapy Services is changing so that we can provide support for those who are self-isolating, anxious about the impact of the virus on themselves, family and their loved ones, as well as continuing to provide support for people with problems such as stress, anxiety, depression and insomnia. We are also offering support to NHS staff affected by Covid-19.

To meet the challenge of Covid-19 situation we have temporarily changed the way that our services work and the support that we offer. We can offer focused support to people by telephone or video call and can also offer online treatments.

We hope to be able to move back to our normal service as quickly as we can once the Covid-19 situation is over.

If your mental health deteriorates or if you experience any thoughts of suicide or self-harm, please contact the CNWL Single Point of Access Crisis Team on 0800 0234 650 or the Samaritans for free on 116 123.

Key Staff Roles

Our teams include the following members of staff:

Psychological Wellbeing Practitioner (PWP)
Psychological Wellbeing Practitioners work with people with mild to moderate depression and anxiety and provide low intensity treatments. The work they carry out may be face to face, over the telephone or using other media. They will start by carrying out an interview to identify areas where you want to see change, and then guide you through self-help techniques, may liaise with other services and provide information about other agencies in your borough. They may also refer you to other therapy if required.


Psychological Therapist

Psychological Therapists carry out a range of psychological treatments. There are two types of Psychological Therapists who work in our services: Counsellors and Cognitive-Behavioural Therapists.

  • Counsellor   Counsellors are trained to listen to people with empathy, and can help you to work through negative feelings and thoughts that you may have in a confidential and dependable environment. They will help you to understand and find insight into your problems, while encouraging you to express your feelings and emotions.
  • Cognitive-Behavioural Therapist (CBT Therapist)   CBT Therapists work with people with a variety of problems, including anxiety and depression. The treatment they carry out will be based on cognitive-behavioural techniques to change the way you think and behave. CBT can help to work through your problems in a productive and positive way.   Read more about CBT here.


Employment Advisor
Employment Advisors support those who need care and assistance to find, secure and continue in a job role. They will usually identify job opportunities that are suitable for the person they are working with. They may also help with the practical side of job hunting, such as writing CVs and improving your interview skills.